Shipping policy
Shipping policy
Last Updated: August 24, 2026
Thank you for shopping with Qovemicera. We want your delivery experience to be as clear and straightforward as possible. The information below explains our order handling process, estimated delivery times, tracking procedures, address changes, delayed shipments, and other important shipping conditions.
1. Order Processing
Once an order is placed, our fulfillment team begins preparing it for shipment.
Most orders require up to 3 business days for payment verification, packing, and transfer to the applicable shipping carrier.
Orders submitted during weekends are generally processed and dispatched beginning on the following Monday.
2. Delivery Time and Shipping Charge
Our standard international delivery timeframe is approximately 10–20 business days after shipment.
A standard flat-rate shipping fee of USD $5.99 per order applies unless a different rate or promotional shipping offer is displayed during checkout.
Delivery estimates may vary depending on the destination and circumstances affecting the carrier network.
3. Shipping Delays
Although we work with our shipping partners to keep deliveries moving as efficiently as possible, certain circumstances may cause delays.
Examples may include:
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Customs inspections
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Transportation interruptions
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Carrier network disruptions
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Severe weather
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Local holidays
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Other events outside our reasonable control
Any estimated delivery period is provided as a general guideline and should not be treated as a guaranteed delivery date.
4. Order Tracking
After your package has been dispatched, we will normally send a Shipping Confirmation email containing your tracking number.
You may monitor the status of your shipment through 17TRACK at:
Please note that tracking records may not appear immediately after dispatch. It can take several days for the carrier system to activate or display the first tracking event.
5. Orders Shipped in Multiple Packages
If you purchase several items in one order, your products may occasionally be sent in separate parcels.
This may occur when inventory is located at different warehouses or when splitting the shipment allows individual items to reach you more efficiently.
When an order is divided into multiple shipments, each parcel may receive a separate tracking number and may arrive on different dates.
6. Changes to Order or Shipping Details
If you need to update your shipping address or make a change to your order, such as adjusting the size, color, or quantity, please contact us within 12 hours of placing the order.
Email:
Please provide:
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Your Order Number
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The email address used at checkout
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A clear explanation of the information or item details you want changed
We will make reasonable efforts to accommodate the request. However, once an order has entered processing or fulfillment, we cannot guarantee that modifications will still be possible.
7. Failed or Missed Delivery Attempts
If the delivery carrier is unable to complete delivery, the package may be transferred to a local post office, collection point, or carrier facility.
A delivery notice may also be provided.
If this happens, please use your tracking information to contact the local delivery provider and arrange collection or redelivery where available.
Qovemicera cannot be held responsible for parcels returned, delayed, or lost because:
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An incomplete or incorrect address was provided
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The recipient was unavailable
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The package was not collected within the carrier's required timeframe
Customers are responsible for reviewing their shipping details carefully before completing checkout.
8. What to Do if Delivery Is Taking Longer Than Expected
If your shipment appears delayed, please follow these steps:
Step 1: Review your tracking history
If the tracking information shows an update within the previous 7 days, the shipment is generally still moving through the carrier network.
Step 2: Contact our support team
If the tracking record has shown no new activity for more than 7 days, please email:
Include your Order Number and Order Email so we can review the shipment.
9. Lost or Stolen Shipments
If the shipping carrier officially confirms that your parcel has been lost while in transit, Qovemicera will provide a replacement shipment at no additional cost.
Packages that have already been marked as “Delivered” by the carrier are not considered lost in transit.
If tracking indicates successful delivery but you cannot locate the parcel, we recommend first checking:
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With household members
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Nearby neighbors
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Building reception or management
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Mailrooms or parcel lockers
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Other safe locations where a carrier may have left the shipment
Our coverage does not apply to packages that are missing after confirmed delivery.
10. Shipping Locations and Destinations
Qovemicera offers worldwide shipping to supported destinations.
In uncommon situations where delivery is unavailable to a particular country or region, we will contact you as soon as reasonably possible.
Depending on inventory, availability, and fulfillment requirements, orders may be shipped from facilities located in the:
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United States
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Canada
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Australia
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European Union
Products may also be dispatched directly from trusted manufacturing or fulfillment partners.
This fulfillment structure allows us to maintain product availability, shipping flexibility, and competitive pricing.
11. Additional Shipping Terms
Estimated Delivery Times
All shipping and arrival timeframes are estimates only.
Qovemicera is not responsible for delivery delays caused by circumstances outside our reasonable control, including customs activity, carrier disruptions, or unexpected logistical events.
Customs Fees, Import Duties, and Taxes
Any customs duties, import taxes, handling fees, or similar government charges imposed by the destination country are the responsibility of the customer.
Unless specifically stated otherwise, these charges are not included in the product price or shipping fee paid to Qovemicera.
Correct Shipping Information
Customers are responsible for entering complete and accurate shipping information during checkout.
Qovemicera is not responsible for packages that are lost, delayed, misdelivered, or returned because of incorrect or incomplete customer-provided address information.
Packages Confirmed as Delivered
Once the carrier's tracking system confirms that a package has been successfully delivered, Qovemicera's responsibility for the shipment is considered fulfilled.
We are unable to provide coverage for theft, disappearance, or loss occurring after confirmed delivery.
Customer Support
If you have questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.
Brand: Qovemicera
Email:
support@qovemicera.com
Phone:
(606) 712-2835
Company:
RUYI (HONGKONG) SHIPPING LIMITED
Business Address:
FLAT/RM A 12/F, ZJ 300
300 LOCKHART ROAD
WAN CHAI
HONG KONG
When contacting us about an existing order, please include your Order Number and the email address used at checkout. Providing these details helps us locate your order and respond more efficiently.