Return & Refund Policy

Return & Refund Policy

Last Updated: August 24, 2026

Thank you for choosing Qovemicera. We want every customer to have a clear and reliable shopping experience. If there is a problem with your order, our support team will review the situation and work with you toward an appropriate resolution.

For assistance with an order, please contact us at support@qovemicera.com and provide your order number together with the email address used during checkout.

Final Sale Policy

Purchases made through Qovemicera are generally considered final sale.

We do not accept routine returns or exchanges for reasons such as change of mind, personal preference, or ordering the wrong option.

However, we will review requests when:

  • The product arrives damaged

  • The item has a verified defect or quality problem

  • You receive a product different from the one you ordered

Approved cases will be handled according to the circumstances of the order.

Damaged, Defective, or Incorrect Products

We make reasonable efforts to ensure products are properly prepared before shipment. If your order arrives damaged, defective, or incorrect, please inspect the package promptly and notify us within 7 days from the delivery date.

To submit a claim, email support@qovemicera.com and include:

  • Your order number

  • The email address associated with your purchase

  • A detailed description of the problem

  • Clear photographs or video showing the damage, defect, or incorrect product

The information you provide allows our customer service team to evaluate your request more efficiently.

After reviewing the claim, we will determine the most appropriate resolution. Depending on the circumstances, an approved solution may include:

  • A replacement product

  • A partial refund

  • A full refund

The final resolution will depend on the nature of the issue and the evidence provided.

Refund Processing

When a full or partial refund has been approved, the amount will be returned to the original payment method used for the purchase.

After the refund is issued, it generally takes approximately 7–12 business days for the funds to appear in your account.

Actual processing times may vary depending on your bank, payment provider, credit card issuer, or other financial institution.

Exchanges and Replacements

Qovemicera does not provide standard product exchanges.

A replacement may only be offered when an item has been confirmed as:

  • Damaged upon arrival

  • Defective

  • Incorrectly supplied

All replacement requests must first be reviewed and approved by our customer service team.

Returns Without Authorization

Please do not return or ship any product back to us unless you have received specific return instructions from Qovemicera Customer Support.

Products sent without prior approval are considered unauthorized returns.

Unauthorized returned items may not be accepted or processed, and we may be unable to provide a refund, replacement, exchange, or other compensation for products returned without authorization.

If a physical return is required as part of an approved claim, our customer service team will provide the necessary instructions.

Contact Information

If you have questions about a damaged product, incorrect item, refund request, replacement, or another order-related concern, please contact us directly.

Brand: Qovemicera

Email:
support@qovemicera.com

Phone:
 (606) 712-2835

Company:
RUYI (HONGKONG) SHIPPING LIMITED

Business Address:
FLAT/RM A 12/F, ZJ 300
300 LOCKHART ROAD
WAN CHAI
HONG KONG

For faster assistance, please include your order number and the email address used to place the order whenever you contact our support team.